/* Atención · Tickets — Admin Master (mismo lenguaje visual que finance/crm) */

.c-admin-tickets {
  display: grid;
  gap: 16px;
}

.c-admin-tickets__intro {
  margin: 0;
  color: #64748b;
  font-size: 0.92rem;
}

.c-admin-tickets__head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.c-admin-tickets__head h2 {
  margin: 0;
  font-size: 1.15rem;
}

.c-admin-tickets__code {
  font-weight: 700;
  color: var(--s-color-brand-primary, #e85d04);
}

.c-admin-tickets__layout {
  display: grid;
  grid-template-columns: minmax(240px, 280px) minmax(0, 1fr);
  gap: 14px;
  align-items: start;
}

.c-admin-tickets__sidebar,
.c-admin-tickets__workspace {
  background: #fff;
  border: 1px solid #e2e8f0;
  border-radius: 14px;
  padding: 14px;
}

.c-admin-tickets__list-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 10px;
}

.c-admin-tickets__list-head h3 {
  margin: 0;
  font-size: 1rem;
}

.c-admin-tickets__list {
  display: grid;
  gap: 8px;
  max-height: min(72vh, 760px);
  overflow: auto;
}

.c-admin-tickets__item {
  width: 100%;
  text-align: left;
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  background: #f8fafc;
  padding: 10px 12px;
  cursor: pointer;
  display: grid;
  gap: 4px;
  transition: border-color 0.15s ease, background 0.15s ease;
}

.c-admin-tickets__item:hover,
.c-admin-tickets__item.is-active {
  border-color: var(--s-color-brand-primary, #e85d04);
  background: #fff7ed;
}

.c-admin-tickets__item-code {
  font-size: 0.78rem;
  font-weight: 700;
  color: #0f172a;
}

.c-admin-tickets__item-subject {
  font-size: 0.9rem;
  color: #334155;
}

.c-admin-tickets__item-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
  font-size: 0.75rem;
  color: #64748b;
}

.c-admin-tickets__badge {
  display: inline-flex;
  align-items: center;
  padding: 2px 8px;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 700;
  line-height: 1.3;
}

.c-admin-tickets__badge--abierto { background: #dbeafe; color: #1d4ed8; }
.c-admin-tickets__badge--en-proceso { background: #ffedd5; color: #c2410c; }
.c-admin-tickets__badge--resuelto { background: #dcfce7; color: #15803d; }
.c-admin-tickets__badge--cerrado { background: #e2e8f0; color: #475569; }
.c-admin-tickets__badge--alta { background: #fee2e2; color: #b91c1c; }
.c-admin-tickets__badge--media { background: #fef3c7; color: #b45309; }
.c-admin-tickets__badge--baja { background: #e0e7ff; color: #3730a3; }

.c-admin-tickets__empty {
  margin: 0;
  color: #94a3b8;
  font-size: 0.88rem;
}

.c-admin-tickets__workspace-grid {
  display: grid;
  grid-template-columns: minmax(0, 1.1fr) minmax(0, 1.15fr) minmax(200px, 0.75fr);
  gap: 12px;
  align-items: start;
}

.c-admin-tickets__card {
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  background: #f8fafc;
  padding: 12px;
  display: grid;
  gap: 10px;
}

.c-admin-tickets__card h3,
.c-admin-tickets__card h4 {
  margin: 0;
  font-size: 0.98rem;
}

.c-admin-tickets__meta-list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 6px;
  font-size: 0.88rem;
  color: #334155;
}

.c-admin-tickets__meta-list strong {
  color: #0f172a;
}

.c-admin-tickets__timeline {
  display: grid;
  gap: 10px;
  max-height: min(48vh, 420px);
  overflow: auto;
  padding-right: 4px;
}

.c-admin-tickets__msg {
  border-radius: 12px;
  padding: 10px 12px;
  border: 1px solid #e2e8f0;
  background: #fff;
}

.c-admin-tickets__msg--admin {
  border-color: #fdba74;
  background: #fff7ed;
}

.c-admin-tickets__msg--usuario {
  border-color: #bfdbfe;
  background: #eff6ff;
}

.c-admin-tickets__msg--sistema {
  border-style: dashed;
  color: #64748b;
}

.c-admin-tickets__msg-head {
  display: flex;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 6px;
  font-size: 0.78rem;
  color: #64748b;
}

.c-admin-tickets__msg-body {
  font-size: 0.9rem;
  line-height: 1.45;
  color: #1e293b;
  white-space: pre-wrap;
}

.c-admin-tickets__composer label {
  display: grid;
  gap: 6px;
  font-size: 0.85rem;
  color: #475569;
}

.c-admin-tickets__toolbar {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.c-admin-tickets__toolbar button {
  border: 1px solid #cbd5e1;
  background: #fff;
  border-radius: 8px;
  padding: 4px 8px;
  font-size: 0.8rem;
  cursor: pointer;
}

.c-admin-tickets__toolbar button:hover {
  border-color: var(--s-color-brand-primary, #e85d04);
}

.c-admin-tickets__composer textarea {
  width: 100%;
  min-height: 140px;
  border: 1px solid #cbd5e1;
  border-radius: 10px;
  padding: 10px 12px;
  font: inherit;
  resize: vertical;
}

.c-admin-tickets__composer-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  align-items: center;
}

.c-admin-tickets__shortcuts {
  display: grid;
  gap: 8px;
}

.c-admin-tickets__shortcuts .c-button {
  width: 100%;
  justify-content: flex-start;
}

.c-admin-tickets__reports {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(140px, 1fr));
  gap: 10px;
}

.c-admin-tickets__stat {
  border: 1px solid #e2e8f0;
  border-radius: 12px;
  background: #fff;
  padding: 12px;
}

.c-admin-tickets__stat strong {
  display: block;
  font-size: 1.4rem;
  color: #0f172a;
}

.c-admin-tickets__stat span {
  font-size: 0.8rem;
  color: #64748b;
}

.c-admin-tickets__create {
  display: grid;
  gap: 10px;
  margin-top: 8px;
}

.c-admin-tickets__create .c-admin-tickets__form-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 8px;
}

.c-admin-tickets__create label {
  display: grid;
  gap: 4px;
  font-size: 0.82rem;
  color: #475569;
}

.c-admin-tickets__create label.full {
  grid-column: 1 / -1;
}

.c-admin-tickets__create input,
.c-admin-tickets__create select,
.c-admin-tickets__create textarea {
  border: 1px solid #cbd5e1;
  border-radius: 8px;
  padding: 8px 10px;
  font: inherit;
}

@media (max-width: 1100px) {
  .c-admin-tickets__workspace-grid {
    grid-template-columns: 1fr;
  }
}

@media (max-width: 900px) {
  .c-admin-tickets__layout {
    grid-template-columns: 1fr;
  }

  .c-admin-tickets__create .c-admin-tickets__form-grid {
    grid-template-columns: 1fr;
  }
}